Shipping & Returns
For domestic (U.S.A.) customers:
For most customers Priority Mail delivery is suggested since it's easier to track, and it's packed in a padded mailer. Priority Mail Express is also available for one or two day delivery but at significantly higher cost.
Shipping insurance is available upon checkout, and the insurance company will be the one to process all claims.
Taxes, duties, etc.
Packages are shipped as "merchandise" for customs purposes, with the full purchase price listed on the customs forms. No exceptions will be made to this policy as it's a violation of U.S. law. You are responsible for any and all taxes, import fees, duties, brokerage fees or any other amount charged upon import by your government. We will neither collect nor remit any taxes not required under United States law.
As a result of Brexit, I am not currently selling any physical books to the U.K. I do not take this decision lightly, however the U.K. government requires foreign sellers to register their business and remit taxes for values under £135, which I refuse to do. I apologize for the inconvenience.
Likewise, EU customers please be advised that I will not collect and remit VAT under new European IOSS regulations. If you purchase from this site you may be charged VAT and potentially other fees by your country's government at import.
Hinweis für EU-Kunden. Ich werde keine Mehrwertsteuer gemäß den neuen europäischen IOSS-Vorschriften erheben und überweisen. Wenn Sie auf dieser Website einkaufen, werden Ihnen möglicherweise Mehrwertsteuer und Zollgebühren von der Regierung Ihres Landes bei der Einfuhr in Rechnung gestellt.
Since books are personalized and manufactured on-demand there are no refunds or returns once the book has been mailed to you. If you have ordered accidentally or your order has errors it can be cancelled and fully refunded before shipment.